Apple’s Anxiety-Inducing MacBook Pro Keyboard Situation Update

Remember how Apple released a MacBook Air last year that might have had a more reliable update to their butterfly keyboard mechanism? Joanna Stern wrote about how it wasn’t fixed for the Wall Street Journal and put the nail in that coffin.

Here’s one I missed, Casey Johnston also had an update on our long national keyboard nightmare and bought a 2018 MacBook Air. Surprise, her Air’s keyboard broke as well.

Today. May 22, 2019. Apple has a press release speed-bump for the MacBook Pro accompanied by this headline: Apple introduces first 8-core MacBook Pro, the fastest Mac notebook ever

Congratulations Apple, any updates on that keyboard business?

“Phrase not found” Uh-oh.
Ol’ Jack is starting to worry here that maybe Apple isn’t getting around to fixing this one properly

Here’s the “good news.” Apple has extended their keyboard warranty program for their laptops to include all MacBooks with this butterfly mechanism.

“But wait,” you’d say, “haven’t they done anything to possibly fix this issue in these models?” Apple has told it’s spokespersons to say, on-background (with conditions), that these updated MacBook Pro computers have:

…a new material for at least one of the components in these switches. The purpose of this change is specifically to increase the reliability of the keyboards.

That is John Gruber’s interpretation of the message. I also completely disagree with Gruber’s supposition that these keyboards “…can’t be worse and are likely better.” The new keyboards can definitely be worse, and it’s clear that Apple’s judgement on this issue is poor. Apple has shipped the same bad keyboard design for 4 years.

I’m glad that Apple is trying to fix this keyboard design, and is updating their Macs on a regular basis again. Supposedly if you bring in a 2018 model of MBP or Air for repair you’ll get the 2019 keyboard material. I’m disappointed that if my ancient MacBook Pro fails I would not choose an Apple laptop to replace it. This 4-year extended warranty program doesn’t inspire confidence when it is immediately applied to their latest iteration of this butterfly key switch design.

What happens if the keyboard dies on the first day of the fifth year you own one of these laptops? You’ve got to beg Apple to fix it, or pay them to fix it.

How long can you go without your laptop? If you don’t care, then maybe you should get an iPad Pro. Apple’s keyboard for that is more reliable.

Would you recommend, sell, or give, one of these laptops in good conscious to a friend or family member, knowing that the warranty won’t last and the keyboard is likely to fail before the rest of the computer? I wouldn’t!

After all of this. Even if, or when, Apple’s designers make a new laptop that has a new keyboard design, would you trust it? I wouldn’t.

Author: Jack Slater

A Philadelphian living in Hawaii. You can follow or contact me on Twitter where I'm @TimeDoctor, via the contact page, or via e-mail to zjs@zacharyjackslater.com. Find out more about Nuclear Monster here.

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